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Retail Customer Service Certification Training Info pg

★★★★★ 4.6
+Ratings | 250 Participants

The Retail Customer Service Certification course offered by SimpliAxis will prepare you for the Scrum Master efficiently. Individuals will learn to deliver business value and make a supercharged agile team. As a Scrum Master, you can learn the techniques and use them to achieve a successful project in your organization. SAFe Scrum Master Course Curriculum has everything required for individual and organizational development.

Read more...

Retail Customer Service Certification Training Info pg

★★★★★ 4.6
+Ratings | 250 Participants

The Retail Customer Service Certification course offered by SimpliAxis will prepare you for the Scrum Master efficiently. Individuals will learn to deliver business value and make a supercharged agile team. As a Scrum Master, you can learn the techniques and use them to achieve a successful project in your organization. SAFe Scrum Master Course Curriculum has everything required for individual and organizational development.

Read more...
India

15+Years
Experienced Trainers

2500
+Trainers

250
+Certified

4.6/5
+Ratings

15+Years
Experienced Trainers

2500
+Trainers

250
+Certified

4.6/5
+Ratings

Retail Customer Service Certification Training

The SSM certification training designed to know more about the scrum value, principles, tools, and techniques. The SSM course curriculum includes introduction of scrum to roles and responsibilities of scrum master, from program increment planning to its implementation.

Let's dive deep into the SAFe Scrum Master Certification syllabus.

Introduction of Scrum in SAFe:

  • Concepts of Basic Agile Development
  • Basics of Scrum
  • Establish Agile Team in SAFe Enterprises

Scrum Master Role Characterization:

  • Scrum Master Responsibilities
  • Effective Scrum Master Characteristics
  • High-performing Teams
  • Use Powerful Questions to Coach Agile Team
  • Team Events
  • Cross Team Collaboration
  • Resolve Conflicts in Teams

Experience PI Planning:

  • Basics of PI Planning
  • Drafting PI Planning
  • Business Value and Final Plans
  • PI Objectives and Final Plan Review
  • Facilitate PI Planning

Facilitate Iteration Execution:

  • Plan Iteration
  • Track Progress of Iteration
  • Refine Backlogs
  • Facilitation Iteration Reviews
  • Implement Relentless Improvement
  • Supports Release-on-Demand and DevOps

Finish PI:

  • Coach IP Iteration
  • Preparing Team to Inspect & Adapt Event

Practice SAFe:

  • SAFe Practice in Organizations
  • scrum environmentscrum environmentscrum environmentscrum environment
    scrum environmentscrum environmentscrum environmentscrum environment


The course syllabus includes everything you need to know to work in a scrum environment. Mastering the SAFe Scrum Master course will make you efficient to perform the roles and responsibilities of the organization.

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