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Professional Scrum Product Owner™ I (PSPO) Certification Training

Conflict Management Skills Microcredential Course

Refer & Earn

Conflict Management Skills Microcredential Course

Conflict Management Skills Training in San Francisco

Delve into psychological safety, team cohesion & conflict resolution in this course

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Immersive training sessions of up to 8 hours
Master conflict handling through story-based exercises
Earn a microcredential with lifetime validity
Gain SEUs upon completion of the training

Immersive training sessions of up to 8 hours
Master conflict handling through story-based exercises
Earn a microcredential with lifetime validity
Gain SEUs upon completion of the training

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Expert-Led Study Sessions

Networking Opportunities

Flexible Monthly Payment Plans

Real-World Case Studies

Hands-On Project Experience

Group/Corporate Training

Empower teams through training

skill up your team

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Course overview Benefits Prerequisites Curriculum FAQs Contact Course Advisor

Course Overview

Conflict Management Skills Course Overview

The Conflict Management Skills course helps you understand the multi-faceted dynamics of conflict resolution, team cohesion, and psychological safety. You’ll be able to master in-demand skills necessary for managing and addressing conflicts, building trust, improving communication, and encouraging high-performing teams.

Throughout this intensive training, you’ll get an opportunity to participate in story-based exercises and real-life scenarios. This will help you build the practical skills required to identify potential workplace challenges and transform them into opportunities for continuous growth and collaboration.

Our immersive learning program will cover the following concepts:

De-escalation of team tensions
Dynamics of conflicts
Creation of a strategy for managing conflicts with ease
Necessity of psychological safety
Understanding conflict triggers
Skills required to tackle conflicts

Upon completion of this training, you’ll be able to identify personal conflicts and successfully resolve disputes that arise among team members.

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Key Features

8 hours of intensive training

Live & interactive sessions led by experienced agile trainers

A digital badge to validate your conflict management skills

24/7 Customer Support

Networking opportunities with global experts

Practical expertise through real-world exercises & story-based exercises

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Benefits focused on Individuals and corporate

Individual & Organizational Benefits

Individuals Benefits

Learn how to communicate effectively with teams - this helps to resolve conflicts effectively
Develop practical skills required to resolve conflicts with confidence and poise
Understand psychological safety and strategies required to lead teams
Learn how to drive collaboration and manage team dynamics with confidence
Boost your resume, master facilitation skills, and improve your chances of getting hired

Corporate Benefits

Boost your resume, master facilitation skills, and improve your chances of getting hired
Foster a sense of harmony and trust among team members
Ensure smoother workflows with the help of top-notch conflict management techniques
Improve overall organisational productivity - help team members handle severe challenges
Work in direct collaboration with cross-functional teams & brainstorm ideas for improving organisational efficiency

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Common attendees

Who usually attend Article for Safe Training

Leaders
Agile Coaches
Scrum Masters
Team Managers
Anyone responsible for guiding or leading teams
Product Owners
Anyone willing to learn about professional conflicts

Prerequisites for Article for Safe certification training

Prerequisites and Eligibility

The course is free from formal prerequisites. It doesn’t require any prior experience or knowledge.

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The step by step process to get Microcredential certification as follow

Attend the Course:

Attend the 8 hours conflict management skills course provided by expert Agile trainers

Master the Concepts:

Understand conflict management with the help of a comprehensive curriculum curated by experts.

Practical Skills:

Participate in practical exercises, real-world case studies, and interactive discussions to learn problem-solving.

Get Certified:

Obtain the micro-credential for the conflict management skills course

Course Curriculum

Conflict Management Skills Course in USA

Download Curriculum

Identify conflicts beforehand and
Address them before they get worse
Handle complex conversations with confidence and a positive attitude.

Nonviolent communication
Active listening
Clear communication and
Remain poised amidst chaotic situations.

Find the root causes of team disputes
Understand the reasons behind miscommunication and personality clashes
Learn the impact of conflict psychology on team dynamics.

Understand how to use psychological safety
Foster a culture of collaboration and trust among team members.
Encourage team members to express their ideas and concerns without any fear.

Learn strategies to defuse accumulated tensions
Learn how to restore peace
Use empathetic communication and active listening skills to identify tense communication.

Thinking in two different directions
Techniques for guiding participants through the divergent and convergent stages as well as the groan zone
Creating decisions

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Have more questions or need

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What you will learn in this Article for Safe workshop

Learning Objectives

Conflict Resolution Strategies

Learn how to develop strategies required to calm aggressive situations, solve conflicts, and encourage team members to work with each other harmoniously.

Create a Safe Work Environment

Learn how to create a safe work environment where people can convey their ideas freely. Make sure the chain of communication across the team is transparent and bias-free.

Understand Conflicts

Understand what triggers conflicts and why they occur. Communicate with team members to understand the impact of people’s behaviours and emotions on conflicts.

Resolve Issues

Learn how to solve conflicts through real-life examples. Identify how conflicts can be transformed into opportunities for growth and continuous learning.

Develop Teams

Encourage your team members to work together, solve interpersonal problems, and help team members stay focused on a common goal.

Article for Safe Certification Course For Corporates

Conflict Management Skills Course

Learn to resolve conflicts effectively without disrupting productivity. Strengthen active listening and problem-solving skills for better workplace harmony.

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Instructors

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Aakash Srinivasan, CST
4.8
Experience: 15+ Years
Certified Scrum Master (CSM®), Certified Scrum Product Owner (CSPO®)
Aakash Srinivasan is an experienced Agile transformation leader and a co-founder of SimpliAxis Inc., updated
Michel Goldenberg, CST
4.8
Experience: 22+ Years
UP 11-12-2025 Certified Scrum Master (CSM®), Advanced Certified Scrum Master (ACSM®)...
UP 11-12-2025 Michel Started working with Agile in 2001 when he first used eXtreme Programming as a team member in a very complex project in Brazil, since that project Michel decided to focus his career in coaching and training in Agile. Some people like to call him a nomad because he is always working world wide and moving from country to country to always find the most challenging market so he can always improve in Agile by helping people learn and apply it. During his journey Michel became Certified Scrum Trainer (2009), a TAC member (2017) and Path to CSP educator (2019), and now his main focus is to deliver Certified Training under Scrum Alliance brand.
Raj Kasturi, CST
4.8
Experience: 36+ Years
CSM
Updated 10/7/2025 Raj is an experienced Scrum Trainer, Scrum Master, Agile Coach helping organizations transition to Scrum
Abid Quereshi, CST
4.8
Experience: 25+ Years
Certified Scrum Master (CSM®), Advanced Certified Scrum Master (ACSM®)...
"Learn Scrum and Agile Software Development from an actual software developer. Abid has been developing real software products for over 26 years, from inception to design, coding, testing and maintaining legacy systems. Abid holds a Bachelor's degree in Education and a Bachelor's degree in Mechatronics Engineering. As a professional teacher and engineer you an count on an experience which is both immersive and relevant to todays workplace challenges."
Vivek Angiras, CST
4.8
Experience: 19+ Years
Certified Scrum Master (CSM®), Certified Scrum Product Owner (CSPO®)...
Vivek Angiras is an Agile coach and trainer. He is a Certified Scrum Trainer (CST) who started his career in scientific research more than a decade ago. Vivek is a co-founder of SimpliAxis Inc.
Bill Li
4.8
Experience: 33+ Years
CSM, CSPO and A-CSM
ExperienceUPDATED 12/19/2025Bill Li, CST (Certified Scrum Trainer) and Agile Coach, based out in Shanghai & Vancouver, and active in China, Asia and Canada, Managing Principal of UPerform Consulting Group. With over 25 years of cross-functional experiences in IT and consulting sectors, Bill is among the pioneers who promoted Scrum and Agile since 2007 in Asia, and is active contributor and speaker at agile community, including major Scrum and Agile conferences. Bill enjoys developing people and organizations through high quality Scrum and Agile training, coaching and consulting services. His passion lies in helping clients’ product development organizations and teams to become more effective, having less waste and fewer impediments in their processes, less pressure, higher enjoyment, and producing better product and services, in an open, transparent, creative, and self-organized environment. Bill translated Agile Project Management with Scrum by Ken Schwaber into simplified Chinese and published it in 2007. He also co-translated Ken's next book on Scrum & Enterprise and Mike Cohn’s User Stories Applied, together with other 2 titles in Project Management area. Bill is MBA from Schulich School of Business, York University, and Bachelor of Engineering from South China University of Technology. He lives in Shanghai, China and seasonally in North Vancouver, BC, Canada.

Aakash Srinivasan, CST
Certified Scrum Master (CSM®), Certified Scrum Product Owner (CSPO®)
15+ Years of experience
Aakash Srinivasan is an experienced Agile transformation leader and a co-founder of SimpliAxis Inc., updated
Linkedin Profile
1/6
Michel Goldenberg, CST
UP 11-12-2025 Certified Scrum Master (CSM®), Advanced Certified Scrum Master (ACSM®)
22+ Years of experience
UP 11-12-2025 Michel Started working with Agile in 2001 when he first used eXtreme Programming as a team member in a very complex project in Brazil, since that project Michel decided to focus his career in coaching and training in Agile. Some people like to call him a nomad because he is always working world wide and moving from country to country to always find the most challenging market so he can always improve in Agile by helping people learn and apply it. During his journey Michel became Certified Scrum Trainer (2009), a TAC member (2017) and Path to CSP educator (2019), and now his main focus is to deliver Certified Training under Scrum Alliance brand.
Linkedin Profile
2/6
Raj Kasturi, CST
CSM
36+ Years of experience
Updated 10/7/2025 Raj is an experienced Scrum Trainer, Scrum Master, Agile Coach helping organizations transition to Scrum
Linkedin Profile
3/6
Abid Quereshi, CST
Certified Scrum Master (CSM®), Advanced Certified Scrum Master (ACSM®)
25+ Years of experience
"Learn Scrum and Agile Software Development from an actual software developer. Abid has been developing real software products for over 26 years, from inception to design, coding, testing and maintaining legacy systems. Abid holds a Bachelor's degree in Education and a Bachelor's degree in Mechatronics Engineering. As a professional teacher and engineer you an count on an experience which is both immersive and relevant to todays workplace challenges."
Linkedin Profile
4/6
Vivek Angiras, CST
Certified Scrum Master (CSM®), Certified Scrum Product Owner (CSPO®)
19+ Years of experience
Vivek Angiras is an Agile coach and trainer. He is a Certified Scrum Trainer (CST) who started his career in scientific research more than a decade ago. Vivek is a co-founder of SimpliAxis Inc.
Linkedin Profile
5/6
Bill Li
CSM, CSPO and A-CSM
33+ Years of experience
ExperienceUPDATED 12/19/2025Bill Li, CST (Certified Scrum Trainer) and Agile Coach, based out in Shanghai & Vancouver, and active in China, Asia and Canada, Managing Principal of UPerform Consulting Group. With over 25 years of cross-functional experiences in IT and consulting sectors, Bill is among the pioneers who promoted Scrum and Agile since 2007 in Asia, and is active contributor and speaker at agile community, including major Scrum and Agile conferences. Bill enjoys developing people and organizations through high quality Scrum and Agile training, coaching and consulting services. His passion lies in helping clients’ product development organizations and teams to become more effective, having less waste and fewer impediments in their processes, less pressure, higher enjoyment, and producing better product and services, in an open, transparent, creative, and self-organized environment. Bill translated Agile Project Management with Scrum by Ken Schwaber into simplified Chinese and published it in 2007. He also co-translated Ken's next book on Scrum & Enterprise and Mike Cohn’s User Stories Applied, together with other 2 titles in Project Management area. Bill is MBA from Schulich School of Business, York University, and Bachelor of Engineering from South China University of Technology. He lives in Shanghai, China and seasonally in North Vancouver, BC, Canada.
Linkedin Profile
6/6

What is the objective of mastering conflict management skills?

Resolving conflicts among team members in real time helps to foster mutual respect, trust, and stronger communication. This helps to build high-performing teams. Obtaining this credential will help you stand out from other candidates as you’ll be able to maintain team cohesion, deliver high-quality results, and lead team members with empathy.

What are the skills covered in the conflict management skills course?

De-escalation strategies
Emotional intelligence & communication
Empathy Building & Active Listening
Clear non-verbal and verbal communication
Conflict prevention strategies
Handling conflicts that arise between clients & stakeholders

Is there any exam for the conflict management skills course?

No, there’s no exam for the course.

What is the validity of this microcredential?

This Conflict Management Skills microcredential comes with lifetime validity.

Why is conflict management essential?

Unresolved conflicts can hinder a team’s focus and creativity. These conflicts tend to lower the overall morale and productivity of an organization. It has adverse impacts on collaboration, transparency, and trust among team members.

Why should you pursue this course?

The course’s module goes beyond theoretical lectures. It allows you to take part in interactive discussions and practical exercises to strengthen your knowledge. You’ll also get an opportunity to engage and interact with fellow students, which in turn will help you clear doubts in real time. Besides, you can participate in simulations and real-world scenarios to understand the intricacies of conflict management.

What are the downsides of unresolved conflicts?

Unresolved conflicts can decline a team’s productivity as they can lower the morale of employees, hinder focus and productivity, give rise to miscommunication, and erode trust.

What is the duration of the training?

The training is conducted for 8 hours.

confilct exam tips

Thinking in two different directions
Techniques for guiding participants through the divergent and convergent stages as well as the groan zone
Creating decisions

What cards do you accept?

We accept payments from VISA, Master, Maestro, AMEX, and Discover.

Is there any transaction or processing fee?

No, there is no transaction processing fee.

Where will I get my payment receipt?

Upon successful completion of payment, you will receive a confirmation email of your payment along with payment invoices.

Will I get a refund if I cancel my enrollment?

No, refund is not possible. You can reschedule your course. To know more about refunds, visit our Refund Policy.

Can I pay for the course in installments, or is full payment required upfront?

You have the flexibility to pay for the course either in full upfront or in installments, depending on your preference. To know more details about it contact us.

Do you offer any discounts or promotions for early payment?

Yes, we offer discounts and promotions for early payments or certain corporate Training. Keep an eye on our website or contact us to get exciting offers.

Can payments be made online through your website, or do I need to visit a physical location?

Payments can be made conveniently through our secure online payment portal on our website. We do not require visiting a physical location for payment.

Is there a preferred currency for payment, especially for international students?

While we accept payments in various currencies, we recommend using the currency from where you want to attend the course.

How much discount will I get if I enroll for the Training? test

test It totally depends upon the course. Please check our website regularly for new offers and discounts throughout the year. You can also chat with one of our career consultants to see if any discounts are available.

What is the object of Simpliaxis?

To provide high-quality training and help our professional participants & clients to build a high-performing workforce.

Why should I choose Simpliaxis?

Simpliaxis offers personalized corporate training programs designed for enterprise teams seeking to refine their employees' skills in various job processes or roles, whether through in-person sessions or live virtual instruction. Led by our skilled and certified trainers, these certification programs not only elevate learning curves but also empower teams to effectively apply their newfound skills to meet industry benchmarks. With over 40 certification programs available, the impact is profound, evident in a remarkable 45% improvement in employee retention rates. On average, there's been a notable 30% enhancement in both work satisfaction and capabilities, showcasing the tangible benefits of our training initiatives.

Are your courses affordable?

Yes, course fees for all technologies are affordable. Along with that, we do provide discounts on various courses.

Whom do I contact if I have more queries regarding my course?

You can reach out to our experienced career counselor
or email us on support@simpliaxis.com
or contact any of our phone numbers
or you can chat with us anytime
or visit our contact us page https://www.simpliaxis.com/contact-us

Is there any discount available for the Simpliaxis courses?

Yes, we do provide discounts on multiple courses. Please visit the schedules page to view the available discounts.

Who are the instructors of my course?

All our trainers are highly qualified and certified, having numerous years of experience in the training industry. You can choose your instructors for your course.

Do you offer corporate Training?

Yes, we do provide corporate Training. We customize Training based on our clients' needs.

Do you offer online Training?

Yes, For every course, online Training is available.

What are the different modes of Training available for Simpliaxis courses?

We provide different modes of Training: virtual Online Training, Live Virtual Training, Corporate Training & also E-learning.

What are the different courses offered by Simpliaxis?

At Simpliaxis we provide training for courses of all the in-demand technologies. One can choose a course from Project Management, Agile, IT, DevOps, Business, IT Service Management, Quality Management, etc based on their choice of interest. To know more, please visit https://www.simpliaxis.com/

How do I enroll in the training course?

Choose the course of your interest, schedule it at your convenience from our upcoming schedule list, and register for the training by submitting your details. Proceed to make a payment and you will receive a confirmation email of your course enrolment. Or you can connect our career advisors to consult & choose your course.

Do I get any certificate upon completion of the course?

Yes, you will receive a certificate after successful completion of the training course.

What if I miss a class? Are there any money back options?

No, you won't get your money back. But, as per your convenience, we can reschedule your training without any extra charges.

After enrollment, can I change the date of my training class?

Yes, you can change the date, but you have to inform it 3-4 days before the Scheduled date.

Where do I find the upcoming schedules of my course?

Select the course of your interest from the website and view all the upcoming workshop schedules. You can select your course from the website https://www.simpliaxis.com/

Can I receive personalized Training at my convenience?

Yes, we’ll be posting multiple schedules every week for all the courses. Based on your convenience, you can select the training schedule. Also, we’ve E-Learning programs for popular courses, you can enroll and watch the training modules whenever you want.

Is there any option to complete the Training in the native language if a participant chooses to?

English is the preferred language for training delivery. For corporate Training, any language other than English will have to be requested as a custom service. However, this will be subject to additional costs and the availability of a native language trainer. Please note that only official languages will be considered for this request.

If I want to know more about Training, whom should I connect with?

If you want to know more about the course you can connect us in mail hello@simpliaxis.com or you can call us.

Article for Safe Course FAQs

Frequently Asked Questions

De-escalation strategies
Emotional intelligence & communication
Empathy Building & Active Listening
Clear non-verbal and verbal communication
Conflict prevention strategies
Handling conflicts that arise between clients & stakeholders

No, there’s no exam for the course.

This Conflict Management Skills microcredential comes with lifetime validity.

Unresolved conflicts can decline a team’s productivity as they can lower the morale of employees, hinder focus and productivity, give rise to miscommunication, and erode trust.

The training is conducted for 8 hours.

Thinking in two different directions
Techniques for guiding participants through the divergent and convergent stages as well as the groan zone
Creating decisions