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Professional Scrum Product Owner™ I (PSPO) Certification Training

Retail Customer Service Certification Training USA

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Retail Customer Service Certification Training USA

Lead Agile Release Trains & Maximize Product Value with SAFe POPM Certification

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16-hour LIVE Instructor-led Training Sessions | Collect 16 PDUs & 16 SEUs
Master Agile Backlogs & PI Planning with SAFe POPM Training
Learn SAFe Product Owner and Product Manager Skills to Deliver Value Faster
Get training from certified SPCs & SPCTs and Lead Agile Teams with confidence.
Get SAFe® 6.0 POPM Certified & Unlock High-Paying Product Roles!

Our Key to Exam and Career Success

Guaranteed to Run Workshops

Expert-Led Study Sessions

Networking Opportunities

Flexible Monthly Payment Plans

Real-World Case Studies

Hands-On Project Experience

Group/Corporate Training

Empower teams through training

skill up your team

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Course overview Benefits Prerequisites Curriculum FAQs Contact Course Advisor

Course Overview

Course Overview Heading

The SAFe® 6.0 Product Owner/Product Manager (POPM) certification training in the USA aims to help professionals with the practical skills to lead Agile Release Trains (ARTs), offer customer-centric value, and support continuous flow using Lean-Agile principles. Whether you’re guiding teams through program increments or collaborating with stakeholders to define and prioritize work, this training prepares you to deal with fast-paced Agile environments.

With mentorship from certified SAFe Practice Consultants, you will learn principles to improve Epics and explore key concepts such as backlog management, iteration planning, value stream optimization, and customer feedback loops. You’ll also get a detailed understanding of essential frameworks like the Continuous Delivery (CD) Pipeline and DevOps, which help accelerate value delivery across the organization.

By earning the globally recognized SAFe® 6.0 POPM certification, you demonstrate your capability to combine business strategy with Agile execution. Ideal for product owners, product managers, business analysts, and Agile practitioners, this course allows you to manage product vision, stakeholder collaboration, and innovation-driven delivery at scale confidently. Also, by getting the SAFe® 6.0 product owner certification, you can prove your understanding of the Scaled Agile Framework®.

At Simpliaxis, we offer POPM training across major cities in the USA to help professionals advance their careers in lean enterprises. Whether you're new to the field or have experience, this training will help you with essential skills to excel in your SAFe product owner or product manager job role. So, step forward with confidence to lead Agile transformation, align business objectives, and create real value through SAFe expertise.

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Retail Customer Service Training Highlights

Key Feature Heading

16-hour LIVE Instructor-led Training Sessions

Collect 16 PDUs & 16 SEUs

Exam Support

Courseware & SAFe Studio Access

100% Success Rate

Exam fees included in the Training cost

Acquire Access to SAFe Community

Training from the Top SPCs and SPCTs

Real-world case studies with hands-on experience

Exclusive free Practice Test with Unlimited attempts

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Career upliftment

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CSM Certification Learning Outcomes

Learn the Scrum and Agile Methodologies with CSM Certification.
Comprehend the Scrum terminology & Importance of Agility.
Gain a Deeper Understanding of Daily Scrum and Review.
Understand the Concept of Distributed Scrum & Scrum Lifecycle
Enhance Team Collaboration and Transparency with Scrum Knowledge.
Recognize the Roles involved in Scrum to increase Agility updated city course.

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Sample Papers
Time-Limited
Comprehensive Explanation
Previous Exams

Benefits focused on Individuals and corporate

Individual & Organizational Benefits

Individuals Benefits

Acquire in-depth skills to work as a SAFe® product owner/product manager in Lean enterprises.
Boost your career growth with globally recognized Agile product management credentials.
Learn the ways to manage the Agile product lifecycle, from vision to release, with Agile execution.
Scale Agile practices beyond teams to programs and value streams.
Improve collaboration with stakeholders, teams, and Release Train Engineers.
Apply concepts through real-world case studies and expert-guided simulations.

Corporate Benefits

Create enterprise agility by upskilling teams in Lean-Agile principles.
Provide customer-focused solutions faster with efficient product planning.
Align product teams with business objectives through Lean Portfolio Management.
Improve time-to-market and product quality with scalable Agile practices.
Boost team coordination, transparency, and stakeholder collaboration.
Minimize inefficiencies and strengthen continuous value delivery at scale.

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Common attendees

Who usually attend Retail Customer Service Training

Scrum Team Members
Project Managers
Product Owners
Software Engineers
Project Managers

Prerequisites for Retail Customer Service certification training

Prerequisites and Eligibility

Eligibility and Prerequisites for SAFe 6.0 certification online USA

There are no specific prerequisites to enroll in the SAFe® 6.0 Product Owner/Product Manager (POPM) certification training. Whether you're new to Agile practices or looking to improve your product management capabilities in a Scaled Agile environment, this course is open to those who would like to gain in-depth knowledge of the SAFe framework.

However, to maximize yoursuccess in the SAFe POPM certification exam, the following experience is recommended:

Professional experience in software development, testing, business analysis, or project management.
Familiarity with SAFe and Agile concepts will be beneficial.
Prior experience in product lifecycle management or working in an Agile Release Train (ART) is advantageous.

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Exam Format

Retail Customer Service Certification Training

Duration: 90 Minutes
Number of Questions: 45
Passing Score: 80%
Web-based, closed book exam with Multiple-choice, single-select format
Scores are calculated only for correctly answered questions
Unanswered questions will be treated as incorrect
Exam will be submitted automatically when the timer expires
Exam cost: First attempt included in course fee if taken within 30 days of completion

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Course Curriculum

Curriculum for Retail Customer Service in USA

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Collaborative Platforms
Immersive, Experiential Learning
DevOps Leadership
Evolving Change

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What you will learn in this Retail Customer Service workshop

Learning Objectives

Advanced Scrum Knowledge:

Develop a strong foundation in Lean-Agile product management by learning the ways to build customer-focused solutions, prioritize work using Lean economics, and manage value delivery across the product lifecycle.

Elevated Scrum Master Role:

Strategic Agile Implementation:

Sprint Planning Excellence:

Enhanced Daily Scrum Facilitation:

Stakeholder Engagement and Sprint Review:

Retail Customer Service Certification Course For Corporates

Why Corporate Opt Us

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Our Retail Customer Service Trainers

Instructors

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Aakash Srinivasan, CST
4.8
Experience: 15+ Years
Certified Scrum Master (CSM®), Certified Scrum Product Owner (CSPO®)
Aakash Srinivasan is an experienced Agile transformation leader and a co-founder of SimpliAxis Inc., updated
Michel Goldenberg, CST
4.8
Experience: 22+ Years
UP 11-12-2025 Certified Scrum Master (CSM®), Advanced Certified Scrum Master (ACSM®)...
UP 11-12-2025 Michel Started working with Agile in 2001 when he first used eXtreme Programming as a team member in a very complex project in Brazil, since that project Michel decided to focus his career in coaching and training in Agile. Some people like to call him a nomad because he is always working world wide and moving from country to country to always find the most challenging market so he can always improve in Agile by helping people learn and apply it. During his journey Michel became Certified Scrum Trainer (2009), a TAC member (2017) and Path to CSP educator (2019), and now his main focus is to deliver Certified Training under Scrum Alliance brand.
Raj Kasturi, CST
4.8
Experience: 36+ Years
CSM
Updated 10/7/2025 Raj is an experienced Scrum Trainer, Scrum Master, Agile Coach helping organizations transition to Scrum
Abid Quereshi, CST
4.8
Experience: 25+ Years
Certified Scrum Master (CSM®), Advanced Certified Scrum Master (ACSM®)...
"Learn Scrum and Agile Software Development from an actual software developer. Abid has been developing real software products for over 26 years, from inception to design, coding, testing and maintaining legacy systems. Abid holds a Bachelor's degree in Education and a Bachelor's degree in Mechatronics Engineering. As a professional teacher and engineer you an count on an experience which is both immersive and relevant to todays workplace challenges."
Vivek Angiras, CST
4.8
Experience: 19+ Years
Certified Scrum Master (CSM®), Certified Scrum Product Owner (CSPO®)...
Vivek Angiras is an Agile coach and trainer. He is a Certified Scrum Trainer (CST) who started his career in scientific research more than a decade ago. Vivek is a co-founder of SimpliAxis Inc.
Bill Li
4.8
Experience: 33+ Years
CSM, CSPO and A-CSM
ExperienceUPDATED 12/19/2025Bill Li, CST (Certified Scrum Trainer) and Agile Coach, based out in Shanghai & Vancouver, and active in China, Asia and Canada, Managing Principal of UPerform Consulting Group. With over 25 years of cross-functional experiences in IT and consulting sectors, Bill is among the pioneers who promoted Scrum and Agile since 2007 in Asia, and is active contributor and speaker at agile community, including major Scrum and Agile conferences. Bill enjoys developing people and organizations through high quality Scrum and Agile training, coaching and consulting services. His passion lies in helping clients’ product development organizations and teams to become more effective, having less waste and fewer impediments in their processes, less pressure, higher enjoyment, and producing better product and services, in an open, transparent, creative, and self-organized environment. Bill translated Agile Project Management with Scrum by Ken Schwaber into simplified Chinese and published it in 2007. He also co-translated Ken's next book on Scrum & Enterprise and Mike Cohn’s User Stories Applied, together with other 2 titles in Project Management area. Bill is MBA from Schulich School of Business, York University, and Bachelor of Engineering from South China University of Technology. He lives in Shanghai, China and seasonally in North Vancouver, BC, Canada.

Aakash Srinivasan, CST
Certified Scrum Master (CSM®), Certified Scrum Product Owner (CSPO®)
15+ Years of experience
Aakash Srinivasan is an experienced Agile transformation leader and a co-founder of SimpliAxis Inc., updated
Linkedin Profile
1/6
Michel Goldenberg, CST
UP 11-12-2025 Certified Scrum Master (CSM®), Advanced Certified Scrum Master (ACSM®)
22+ Years of experience
UP 11-12-2025 Michel Started working with Agile in 2001 when he first used eXtreme Programming as a team member in a very complex project in Brazil, since that project Michel decided to focus his career in coaching and training in Agile. Some people like to call him a nomad because he is always working world wide and moving from country to country to always find the most challenging market so he can always improve in Agile by helping people learn and apply it. During his journey Michel became Certified Scrum Trainer (2009), a TAC member (2017) and Path to CSP educator (2019), and now his main focus is to deliver Certified Training under Scrum Alliance brand.
Linkedin Profile
2/6
Raj Kasturi, CST
CSM
36+ Years of experience
Updated 10/7/2025 Raj is an experienced Scrum Trainer, Scrum Master, Agile Coach helping organizations transition to Scrum
Linkedin Profile
3/6
Abid Quereshi, CST
Certified Scrum Master (CSM®), Advanced Certified Scrum Master (ACSM®)
25+ Years of experience
"Learn Scrum and Agile Software Development from an actual software developer. Abid has been developing real software products for over 26 years, from inception to design, coding, testing and maintaining legacy systems. Abid holds a Bachelor's degree in Education and a Bachelor's degree in Mechatronics Engineering. As a professional teacher and engineer you an count on an experience which is both immersive and relevant to todays workplace challenges."
Linkedin Profile
4/6
Vivek Angiras, CST
Certified Scrum Master (CSM®), Certified Scrum Product Owner (CSPO®)
19+ Years of experience
Vivek Angiras is an Agile coach and trainer. He is a Certified Scrum Trainer (CST) who started his career in scientific research more than a decade ago. Vivek is a co-founder of SimpliAxis Inc.
Linkedin Profile
5/6
Bill Li
CSM, CSPO and A-CSM
33+ Years of experience
ExperienceUPDATED 12/19/2025Bill Li, CST (Certified Scrum Trainer) and Agile Coach, based out in Shanghai & Vancouver, and active in China, Asia and Canada, Managing Principal of UPerform Consulting Group. With over 25 years of cross-functional experiences in IT and consulting sectors, Bill is among the pioneers who promoted Scrum and Agile since 2007 in Asia, and is active contributor and speaker at agile community, including major Scrum and Agile conferences. Bill enjoys developing people and organizations through high quality Scrum and Agile training, coaching and consulting services. His passion lies in helping clients’ product development organizations and teams to become more effective, having less waste and fewer impediments in their processes, less pressure, higher enjoyment, and producing better product and services, in an open, transparent, creative, and self-organized environment. Bill translated Agile Project Management with Scrum by Ken Schwaber into simplified Chinese and published it in 2007. He also co-translated Ken's next book on Scrum & Enterprise and Mike Cohn’s User Stories Applied, together with other 2 titles in Project Management area. Bill is MBA from Schulich School of Business, York University, and Bachelor of Engineering from South China University of Technology. He lives in Shanghai, China and seasonally in North Vancouver, BC, Canada.
Linkedin Profile
6/6

How do I obtain an Advanced Certified ScrumMaster certification?

To obtain an Advanced Certified ScrumMaster (A-CSM) certification, there are some step-by-step processes:

Hold a foundational ScrumMaster certification. Gain experience as a Scrum Master.
Attend an accredited Advanced ScrumMaster course with Simpliaxis.
Complete the course assessment. Simplaxis will help you to get your certification.

What cards do you accept?

We accept payments from VISA, Master, Maestro, AMEX, and Discover.

Is there any transaction or processing fee?

No, there is no transaction processing fee.

Where will I get my payment receipt?

Upon successful completion of payment, you will receive a confirmation email of your payment along with payment invoices.

Will I get a refund if I cancel my enrollment?

No, refund is not possible. You can reschedule your course. To know more about refunds, visit our Refund Policy.

Can I pay for the course in installments, or is full payment required upfront?

You have the flexibility to pay for the course either in full upfront or in installments, depending on your preference. To know more details about it contact us.

Do you offer any discounts or promotions for early payment?

Yes, we offer discounts and promotions for early payments or certain corporate Training. Keep an eye on our website or contact us to get exciting offers.

Can payments be made online through your website, or do I need to visit a physical location?

Payments can be made conveniently through our secure online payment portal on our website. We do not require visiting a physical location for payment.

Is there a preferred currency for payment, especially for international students?

While we accept payments in various currencies, we recommend using the currency from where you want to attend the course.

How much discount will I get if I enroll for the Training? test

test It totally depends upon the course. Please check our website regularly for new offers and discounts throughout the year. You can also chat with one of our career consultants to see if any discounts are available.

What is the object of Simpliaxis?

To provide high-quality training and help our professional participants & clients to build a high-performing workforce.

Why should I choose Simpliaxis?

Simpliaxis offers personalized corporate training programs designed for enterprise teams seeking to refine their employees' skills in various job processes or roles, whether through in-person sessions or live virtual instruction. Led by our skilled and certified trainers, these certification programs not only elevate learning curves but also empower teams to effectively apply their newfound skills to meet industry benchmarks. With over 40 certification programs available, the impact is profound, evident in a remarkable 45% improvement in employee retention rates. On average, there's been a notable 30% enhancement in both work satisfaction and capabilities, showcasing the tangible benefits of our training initiatives.

Are your courses affordable?

Yes, course fees for all technologies are affordable. Along with that, we do provide discounts on various courses.

Whom do I contact if I have more queries regarding my course?

You can reach out to our experienced career counselor
or email us on support@simpliaxis.com
or contact any of our phone numbers
or you can chat with us anytime
or visit our contact us page https://www.simpliaxis.com/contact-us

Is there any discount available for the Simpliaxis courses?

Yes, we do provide discounts on multiple courses. Please visit the schedules page to view the available discounts.

Who are the instructors of my course?

All our trainers are highly qualified and certified, having numerous years of experience in the training industry. You can choose your instructors for your course.

Do you offer corporate Training?

Yes, we do provide corporate Training. We customize Training based on our clients' needs.

Do you offer online Training?

Yes, For every course, online Training is available.

What are the different modes of Training available for Simpliaxis courses?

We provide different modes of Training: virtual Online Training, Live Virtual Training, Corporate Training & also E-learning.

What are the different courses offered by Simpliaxis?

At Simpliaxis we provide training for courses of all the in-demand technologies. One can choose a course from Project Management, Agile, IT, DevOps, Business, IT Service Management, Quality Management, etc based on their choice of interest. To know more, please visit https://www.simpliaxis.com/

How do I enroll in the training course?

Choose the course of your interest, schedule it at your convenience from our upcoming schedule list, and register for the training by submitting your details. Proceed to make a payment and you will receive a confirmation email of your course enrolment. Or you can connect our career advisors to consult & choose your course.

Do I get any certificate upon completion of the course?

Yes, you will receive a certificate after successful completion of the training course.

What if I miss a class? Are there any money back options?

No, you won't get your money back. But, as per your convenience, we can reschedule your training without any extra charges.

After enrollment, can I change the date of my training class?

Yes, you can change the date, but you have to inform it 3-4 days before the Scheduled date.

Where do I find the upcoming schedules of my course?

Select the course of your interest from the website and view all the upcoming workshop schedules. You can select your course from the website https://www.simpliaxis.com/

Can I receive personalized Training at my convenience?

Yes, we’ll be posting multiple schedules every week for all the courses. Based on your convenience, you can select the training schedule. Also, we’ve E-Learning programs for popular courses, you can enroll and watch the training modules whenever you want.

Is there any option to complete the Training in the native language if a participant chooses to?

English is the preferred language for training delivery. For corporate Training, any language other than English will have to be requested as a custom service. However, this will be subject to additional costs and the availability of a native language trainer. Please note that only official languages will be considered for this request.

If I want to know more about Training, whom should I connect with?

If you want to know more about the course you can connect us in mail hello@simpliaxis.com or you can call us.

Retail Customer Service Course FAQs

Frequently Asked Questions

To obtain an Advanced Certified ScrumMaster (A-CSM) certification, there are some step-by-step processes:

Hold a foundational ScrumMaster certification. Gain experience as a Scrum Master.
Attend an accredited Advanced ScrumMaster course with Simpliaxis.
Complete the course assessment. Simplaxis will help you to get your certification.